Frequently Asked Questions
Everything you need to know about your vinyl experience.
How do you ensure turntables are shipped safely?
We use double-walled reinforced boxes and specialized high-density foam inserts to secure the platter and tonearm, ensuring your equipment arrives in perfect calibration.
Do your turntables come with a warranty?
Yes, all new turntables include a 2-year manufacturer warranty, while our certified refurbished units come with a 1-year 'The Turntable Store' guarantee covering parts and labor.
What is your return policy for audio equipment?
We offer a 30-day trial period. If you are not satisfied with your sound setup, you can return it in its original packaging for a full refund, minus shipping costs.
Do I need to buy a separate phono preamp?
It depends on the model. Many of our entry-level players have built-in preamps, while our high-end audiophile decks typically require an external preamp for the best sound quality.
How often should I replace my stylus?
To maintain optimal audio fidelity and protect your vinyl records, we recommend replacing your diamond stylus every 1,000 hours of play time.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international orders may be subject to local import duties and will be shipped with voltage-appropriate power supplies where available.